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Self-Service helps Tandridge deal efficiently with enquiries from residents and reduce avoidable contacts. Watch Now!
Would you like 80% more skilled staff at your disposal?
Would you like to improve your customer service 24/7?
(For less than the cost of one Agency staff)
You can answer 100% of your telephone and email enquiries instantly and accurately 24/7 using only 20% of your current resources (releasing 80% for more specialised, urgent tasks). But don't take our word for it - talk to any of our council clients and they will tell you how Self Service has transformed their efficiency and their customer service.
Self Service is provided by Inform Communications plc - the UK's leading provider of self-help telephone and email services to local authorities and we'd like 20 minutes of your time to show you why.
Belinda Black,The initial meeting with Inform was a concise and fast-moving session that didn't pull any punches. They gave a refreshing and informative insight into the good and bad sides of IVR and suggested the best ways to build user-friendly services that avoid the pitfalls associated with poor automated services, including our wish to give customers the option throughout to transfer to our call centre staff.
The financial and operational case for self-help services is truly compelling. The facts speak for themselves, over 18,000 calls successfully answered in the first two months with zero complaints. Staff productivity up, queue length and processing times down.
Director of Customer Services,
Ealing Council
To arrange an introductory meeting or for further information contact us.