Set Your Business Free

The Business Case - Brief Summary

The financial and operational case for self-help services is truly compelling. The facts speak for themselves, over 18,000 calls successfully answered in the first two months with zero complaints. Staff productivity up, queue length and processing times down…

Set up & Implementation

Average - Only 5 weeks.
Your staff time required - Only 14 hours.

Short-term / trial contracts available - Initially fully off-site managed service - No hidden costs.

Implementing Self Service was swift and easy - we were up and running with a fully customised service inside 4 weeks…

Service effects - Contact Centre or Back office

The following are factual current, Revs & Bens client results - not a wish list!

Based on an average client tax base of 80,000 - Self Service has delivered the following:

  • All initial telephone enquiries answered first time, every time, 24hrs a day - RELEASING 6.6 FTE.
  • Only 1,100 calls per month choosing to be transferred to in-house advisors and 500 to automated payment lines.
  • 500 enquiries per month have data captured by Self Service, transcribed by us and transferred to the client in a suitable format for processing in a convenient way.
  • Complaints - DOWN, Abandoned calls - DOWN, Customer satisfaction - UP.
  • Improved Staff Productivity - Reduced Processing Time - Increased Collection.
  • Total 24/7 Self Service support via Telephone and Email.

Financial

Cost savings far in excess of the cost of the service.

In addition to offering our customers 24 hour service, a principal benefit has been the release of 6 experienced staff from answering telephone and email enquiries for redeployment in the back office. This has helped us to reduce our work processing times, increase our collection rates and improve our overall efficiency. The resultant cost - effective benefit can be quantified at a minimum of £66,000 p.a.

For an initial 20-minute meeting and a concise and fast-moving session that doesn't pull any punches contact us now!

At the initial meeting we would gather all the necessary data to produce a fully customised Business Case.